Terms of service

Last updated: 2026-05-22

These terms govern your use of Reactivation AI's website and services. By engaging us — through the inquiry form, a discovery call, or a signed service agreement — you agree to these terms.

If you signed a separate service agreement or Business Associate Agreement with us, that signed document controls where it conflicts with anything below.

What we provide

Reactivation AI operates a done-for-you patient-reactivation service for clinics, medspas, and patient-facing businesses. Scope, pricing, and deliverables are defined in your individual service agreement. The marketing site is informational only — nothing on it constitutes an offer or warranty.

Client responsibilities

Provide an accurate patient export and the voice / configuration inputs we ask for during onboarding.
Hold all required consents from your patients for the type of outreach you are commissioning.
Comply with applicable laws (HIPAA, TCPA, CAN-SPAM, state privacy laws) in your role as a covered entity.
Respond to engaged patients in a timely, professional manner.

Our responsibilities

Operate the service with reasonable care and skill.
Sign and honor a Business Associate Agreement where applicable.
Keep patient data isolated, encrypted, and access-logged.
Provide monthly performance reporting and respond to support requests in a timely manner.

Fees and billing

Pricing is set out in your individual service agreement. Unless otherwise stated, monthly retainers are billed in advance; setup fees are billed at engagement start. Invoices are due 14 days from issue.

Intellectual property

You retain ownership of your patient data, your brand assets, and any content you provide. We retain ownership of the underlying systems, prompts, infrastructure, and reporting tooling. The deliverables we produce specifically for you (e.g. your voice-trained prompt) are licensed to you for the duration of the engagement.

Confidentiality

Each side will treat the other's non-public information as confidential and use it only to perform under this agreement, for as long as it remains non-public.

No medical advice

The service supports patient outreach. It does not provide medical advice, diagnosis, or treatment recommendations. Clinical decisions remain entirely with your licensed providers.

Warranties and liability

We provide the service in good faith and with reasonable skill, but we do not guarantee specific revenue, response, or booking outcomes. To the extent permitted by law, our total liability under or in connection with the service is limited to the fees you paid us in the 12 months preceding the claim. Neither side is liable for indirect, incidental, or consequential damages.

Termination

Either side may terminate by written notice as set out in the service agreement. On termination, we will purge patient data per our privacy policy and return or destroy any other confidential information on request.

Governing law

These terms are governed by the laws of the United States, with disputes resolved in the courts where the engaging client is headquartered, unless a different forum is specified in your service agreement.

Contact

Questions about these terms: hello@reactivation-ai.com